Frequently Asked Questions (FAQs)

What materials are used for your products?
- We use high quality materials such as genuine leather, leatherette, and canvas.
If a product runs out of a particular color, will it be restocked?
- Not necessarily, our products are produced in limited batches, so the next batch might have an entirely different color set.
Can I purchase an entire collection, instead of a single piece?
- Yes, you can purchase the entire collection.

Is there a limit on the characters i can use for customization?
- Yes, each product's description will note up to how many characters the customized section can accommodate.
Do some personalization options fit better than others with some products?
- We provide recommendations on styles that fit certain products, but you're free to select a style for your product, provided that it is an available option.
For more information, please visit our Personalization information page.

How long does it take for my order to be prepared, shipped, and delivered?
- Preparing and shipping your order takes around 7-10 working days unless otherwise indicated.

What payment methods do you accept?
- We currently offer the following methods:
- You will be presented with the payment instructions during the checkout process
Paypal

How long do customers have to make the payment before their order is cancelled and items returned to stock?
- Customers need to deposit their payment within two (2) working days or their order will be cancelled.
How do Customers notify Belleza that they have paid for their product
- They may send their deposit slip via email or to our Viber number within the payment window.

Do you accept returns/exchanges of personalized items?
- Unfortunately, personalized items cannot be accepted for returns and refunds. Rest assured that your orders are carefully checked, processed, and packed before shipping.