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Frequently Asked Questions (FAQs)


  • What materials are used for your products?
    • We use high quality materials such as genuine leather, leatherette, and canvas.
  • If a product runs out of a particular color, will it be restocked?
    • Not necessarily, our products are produced in limited batches, so the next batch might have an entirely different color set.
  • Can I purchase an entire collection, instead of a single piece?
    • Yes, you can purchase the entire collection.
  • Is there a limit on the characters i can use for customization?
    • Yes, each product's description will note up to how many characters the customized section can accommodate.
  • Do some personalization options fit better than others with some products?
    • We provide recommendations on styles that fit certain products, but you're free to select a style for your product, provided that it is an available option.
  • For more information, please visit our Personalization information page.
  • What are your shipping fees?
    • Our shipping fees are as follows:
      • For orders Php1500 and above: FREE shipping
      • Within Metro Manila : Php100
      • Outside Metro Manila : Php200 outside Metro Manila
  • How long does it take for my order to be prepared, shipped, and delivered?
    • Preparing and shipping your order takes around 7-10 working days unless otherwise indicated.
  • What payment methods do you accept?
    • We currently offer the following methods:
      • Paypal
      • Credit Card (via Paypal Gateway)
      • Bank Deposit / Transfer
    • You will be presented with the payment instructions during the checkout process
    • Paypal
      1. Select "Paypal" during checkout
      2. You will be redirected to the paypal page
      3. Login using your Paypal account details to complete your transaction
    • Credit Card
      1. Select "Paypal" during checkout
      2. You will be redirected to the Paypal page
      3. Select "Pay with Debit or Credit Card"
      4. Input your Credit card details to complete your transaction
    • Bank deposit / transfer: 
      • What Banks do you have?
        • Our banks are as follows:
          • Banco De Oro (BDO)
          • Bank of the Philippine Islands (BPI)
      • How long do customers have to make the payment before their order is cancelled and items returned to stock?
        • Customers need to deposit their payment within two (2) working days or their order will be cancelled.
      • How do Customers notify Belleza that they have paid for their product
        • They may send their deposit slip via email or to our Viber number within the payment window.
      • May I settle my payment via Bank Mobile app or online transfers?
        • Yes you may, but kindly provide the appropriate receipt.
    • Do you accept returns/exchanges of personalized items?
      • Unfortunately, personalized items cannot be accepted for returns and refunds. Rest assured that your orders are carefully checked, processed, and packed before shipping.